Terms & Conditions


Introduction

Welcome to the lovoury.com website. These Terms and Conditions apply to the entire site and by using the site, you confirm your understanding of the Terms and Conditions. If you do not agree to these Terms and Conditions, you shall not use this website. The site reserves the right to change, modify, add, or remove portions of these Terms and Conditions at any time. Changes are immediately effective when posted on the site with no prior notice. Hence, it is advisable to check these Terms and Conditions regularly for updates.

Use of the Site

We grant you a non-transferable and revocable license, to use the site and shop for personal items sold on the site, under the Terms and Conditions described. Any breach of these Terms and Conditions shall result in the immediate revocation of the aforesaid license without prior notice.

Content provided on this site is solely for informational purposes. We do not claim to replace expert advice. Besides, content expressed on this site by third party individuals such as comments and reviews may not reflect our opinions.

Registration or subscription may be required for certain services and related features on the site. By registering or subscribing to any of such services, you agree to provide accurate and current personal information, and to promptly update such information should there be any changes.

Every user of this site is wholly responsible for all activities that occur under its account. Hence, it is your sole responsibility to keep your passwords and other identifiers secure and save. In addition, you must notify us of any unauthorized use of your account. The site shall not be responsible or liable, directly or indirectly, in any way for any kind of loss or damage incurred due to your failure to comply with this section.

Trademarks and Copyrights

All materials in this site, including but not limited to the website design, text, graphics and photographs are owned by us or licensed to us. All rights are reserved.

Applicable Law and Jurisdiction

These Terms and Conditions shall be interpreted according to the laws in force in Malaysia. Your use of this website and any dispute arising from such use of the website is governed by and subject to the laws of Malaysia.

Termination

We may terminate the Terms and Conditions, or revoke any of or all your rights granted under the Terms and Conditions, without any prior notice to you. Upon any termination of this agreement, we shall immediately revoke all account identification issued to you and deny your access to and use of this site in whole or in party. You shall also immediately cease all access to and use of the site.

Any termination of this agreement shall not affect the obligations and rights of both parties arising before the date of termination. Furthermore, the site shall not be liable to you or any other person for circumstances arising from such termination.

Order Acceptance and Specifications

Order acceptance and completion of the contract between the buyer and Lovoury will only be completed upon Lovoury issuing a confirmation of dispatch for the buyer’s goods. Prior to the issue of the confirmation of dispatch, the site reserves the right to refuse or cancel any order for any reason at any given time.

There are cases where an order cannot be processed for various reasons. In this event, please note that you may be required to provide additional verification or information, including but not limited to phone number and address, before we can accept the order.

No concluded contract may be modified or cancelled by the buyer except with the agreement in writing of Lovoury and on the terms that the buyer shall compensate Lovoury in full against all loss, including but not limited to loss of profit, damages charges and expenses incurred because of the modification or cancellation.

Pricing

The price of the items shall be the price stated in this site at the time which the buyer makes its offer purchase to Lovoury. The prices exclude delivery charges.

Although we are determined to provide the most accurate pricing information for our users, errors may still occur. For example, there are cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order at any time.

Terms of Payment

You shall be entitled to make payment for the items purchased through the various payment methods set out in this site. The Terms and Conditions applicable to each type of payment shall be applicable to the contract.

Delivery Method and Timing

Delivery of the items shall be made to the address provided by the buyer in its order. Upon placement of an order, items shall be shipped out on the next business day through courier services. Buyers can expect their orders to arrive within 3 to 10 business days. However, Lovoury shall not be held responsible for any unforeseen delays.

If the buyer fails to take delivery of the items (unless it is a result of Lovoury’s fault or factors beyond the buyer’s reasonable control), Lovoury is fully entitled to terminate the contract and claim damages.

Damage and Loss of Items

Lovoury shall not be responsible for any damage or loss incurred during the delivery of the items. The responsibility shall pass to the buyer at the time Lovoury has tendered delivery of the goods.

Promotional Conditions

Orders placed outside of the specified dates are not eligible for the specified offers and the offers cannot be applied or transferred to any previous or subsequent orders placed outside of the period stated. All orders are subject to acceptance under Lovoury's standard terms and conditions. The discount offered will be applied at checkout after the promotional code has been entered. The offers are only valid for purchase made in Malaysia and delivery within Malaysia. The offers are only valid while stocks last and are subject to availability. These offers are not valid in conjunction with any other Lovoury offer, internet offer or delivery offer unless specifically stated. Lovoury reserves the right to cancel orders, modify or terminate a promotion at any time without notice.

No Return and Refund/ Exchange Policy

Please note that we do not practice a return and refund policy. We also do not practice an exchange policy. Should you be dissatisfied with your received item, you can send us an email at support@lovoury.com to voice out your concern.

Lovoury is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review these Terms on a regular basis.